RMA numbers help prevent things falling through the cracks and ensure you get your refund promptly. Please do not return units without first calling or emailing us to get an RMA number. When we receive it, with all packaging, in "as new" condition we will give you a complete refund of your purchase price, excluding shipping. When you buy a teleprompter, you have 7 days to from when it is delivered to your address to get an RMA number and give it to a trackable shipper such as Fedex or UPS to send it back to us. We now offer no quibbles returns within 7 days. Of course we will be glad to help you with your choice on the phone, but at the end of the day the best way to know if it's what you expected and what we claimed is to try it. We understand that for many of you this is your first Teleprompter purchase, and for others, you may harbor doubts as to whether the Teleprompter will suit your application or camera/lens combination. If this is the case you will need to make an exception in your anti-virus software for our Flip-Q registration file. If your license has become de-activated on your computer check to see if you have an anti-virus program that has eliminated the registry or plist file. If you contact our support they can help you to re-activate or move your license.
Becoming a prompter driver#
If you are only seeing a black screen on the prompter or are getting an "automation error" be sure to check the video card driver in your laptop, it may need to be updated. One of the most common support calls we get is "why isn’t my monitor working"? This is almost always a computer issue rather than a teleprompter monitor problem, the issue being the computer not being set to export the signal, or not being able to send the video due to the computer display settings. To Reach Support please email Customer Manuals, Product Videos and Tutorials: Why isn't my monitor working?
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